Terms and conditions
General information
Palton Studio
Borrelyngen 26
2770 Kastrup
CVR no.: 46046773
Phone: 20612366
Email: hello@paltonstudio.com
Prices
At Palton Studio, all prices are in Danish kroner and are stated including VAT and taxes. We reserve the right to change prices from day to day without prior notice.
We reserve the right to account for sold-out items, printing errors, spelling errors, as well as delays and circumstances beyond Palton Studio's control. We reserve the right regarding how images and colors are displayed on your specific computer. There may be significant color differences depending on your monitor settings.
Second-hand VAT
Palton Studio is covered by the second-hand VAT scheme. The items on this site are therefore sold under the rules for second-hand VAT, which in principle only means for you, as a buyer, that you cannot deduct the purchase VAT.
Payment
Palton Studio accepts payment via VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay. Payment will only be deducted from your account when the item is dispatched. All amounts are in DKK (Danish kroner) and include VAT. We reserve the right for pricing errors and sold-out/discontinued items.
Delivery
Palton Studio aims to dispatch your order within 3 business days. We ship to all of Denmark. Shipping prices from 45 DKK. Items will be delivered to the delivery address specified at the time of order.
We do not deliver abroad, nor to the Faroe Islands or Greenland.
Your items are shipped with DAO.
Note: If there is no room at the delivery location, the package will be moved to the nearest collection point, which you will be notified about. If problems arise, please contact customer service.
Orders are not dispatched on weekends and public holidays. If there are periods with longer delivery times, this will be stated on the website.
Special delivery terms apply to certain items. The conditions will be specified prior to the purchase of these items.
Right of complaint
As Palton Studio sells used items, the products will show signs of normal wear, use, and age. We strive to provide as accurate a description of the item's condition as possible on the product page. Any known faults, defects, or cosmetic damage will appear in the product description and images. Faults or wear described at the time of purchase are not considered a defect under the Sale of Goods Act.
In accordance with the Sale of Goods Act, a 2-year right of complaint is provided on all items. The right of complaint covers faults that were present, or where the cause was present, at the time of delivery. The right of complaint does not cover normal wear and tear, aging, or damage caused by incorrect use or handling of the item.
You must lodge a complaint within a "reasonable time" after discovering the defect/fault. Palton Studio will cover return costs to a reasonable extent.
For returns, complaints, and use of the right of withdrawal, please send to:
Palton Studio
Borrelyngen 26
2770 Kastrup
We do not accept shipments sent by COD (cash on delivery).
Right of return
A 14-day full right of return is provided on items purchased in our webshop.
The period is calculated from the day:
- You receive the order.
- You receive the last item in physical possession, when it concerns an agreement for several different items ordered in one order, but delivered individually or in several rounds.
- You receive the last batch, or the last part in physical possession, when it concerns an agreement for the delivery of goods consisting of several batches/parts.
- You receive the first item in physical possession, when it concerns regular delivery of goods over a certain period.
The request for return must be notified to us no later than 14 days after receipt of the item, and the return must take place no later than 14 days after approval of the return. Notification must be given by email at hello@paltonstudio.com. In the notification, you must clearly state that you wish to exercise your right of return.
The return item must be sent to:
Palton Studio
Borrelyngen 26
2770 Kastrup
You must pay the return costs yourself.
When returning, you are responsible for ensuring that the item is properly packaged.
You bear the risk for the item from the time of delivery until we have received it back.
We do not accept packages sent by COD.
You cannot cancel by simply refusing receipt of the item without also giving clear notice of this.
Refunds
In the case of a refund, please include bank details in the form of a registration number and account number so that the agreed amount can be transferred. This information can be provided without risk via email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.
Items exempt from the right of withdrawal
The following types of items are not included in the right of withdrawal:
- Items manufactured according to the consumer's specifications or that have been given a distinct personal touch.
- Sealed items which, for health protection or hygiene reasons, are not suitable for return and where the seal is broken after delivery.
- Items that, due to their nature, are inseparably mixed with others upon delivery.
- Items that deteriorate or expire quickly.
Condition of the item upon return
You are only liable for any deterioration in the value of the item resulting from handling other than what is necessary to determine the nature, characteristics, and functioning of the item. In other words, you can try the item as if you were trying it in a physical store.
If the item has been tried beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt of the return. To receive the full purchase amount back, you must therefore try out the item without actually putting it into use.
Repayment
If you cancel your purchase, you will of course receive the amount you have paid to us back.
In the event of a value impairment for which you are liable, this is deducted from the purchase amount.
In the event of using the right of withdrawal, all payments received from you, including delivery costs (except for extra costs resulting from your choice of a delivery form other than the cheapest form of standard delivery offered by us), will be refunded without undue delay and no later than 14 days from the date we received notice of your decision to use the right of withdrawal. Repayment is carried out using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the item back, unless you have submitted documentation for having returned it before then.
In-store collection
When purchasing at www.paltonstudio.com, it is possible to choose to collect your order from our warehouse at Dannebrogsgade 2c, Copenhagen V by appointment. If you choose to collect your order, please contact us in all cases via email at hello@paltonstudio.com to arrange a collection time.
Privacy Policy
For you to enter into an agreement with us and shop on our website, we need the following information about you:
Name
Address
Phone number
Email address
Information about what you have purchased
We process your personal data for the purpose of being able to deliver the item to you and to be able to handle inquiries regarding your purchase. The processing takes place according to the rules in our privacy policy for Palton Studio. Here you can read more about how your information is processed, when it is deleted, and what rights you have as a data subject.
Complaint options – overview and links:
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can state your complaint in the EU Commission's online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DA
If you lodge a complaint here, you must provide our email address: hello@paltonstudio.com